Prodrive

Your home is damaged for whatever reason and we know it’s a confusing and stressful time, so here’s a quick guide for who’s involved in an insurance claim.

Claims Handler, they are probably your first point of contact. Their role is to act on behalf of your insurance company and will find the right professional to handle your claim. You should find out from the claims handler is your loss is covered under your insurance policy.

Loss Adjuster, if your claim is complicated or of a high value, then your insurer may appoint an independent claims specialist. The loss adjuster will visit your property to validate and mitigate your claim to ensure you get full benefit of the insurance cover.

Loss Assessor, they are usually appointed by the claimant on a complex commercial property claim. Their role is to assist the claimant.

Restoration or Drying Company, if your home is damaged by flood water or fire damage then these are specialists who will take care of your contents and prepare the building ready for refurbishment. When a claim involves water, from a domestic leak or flood, they are trained to carry out passive drying. They are also trained in logging and listing damaged items and the safe storage of your goods.

Building Repair Scheme, Your insurance company will have a network of approved building contractors or an independent scheme managed by loss adjustors. They work to rectify any damage to your property. Within the network they will be vetted and approved as specialist contractors for insurance related work. Prodrive Property Maintenance Ltd are your insurance repair provider